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Speaker: Alexandr Yarats - Head of Search, Perplexity AI (remote); Valentyna Iyevlyeva - Head of AI for Consumer Goods and Retail, EPAM, Alireza Masrour - General Partner, Plug & Play Ventures
The "Intelligent Agents and the Future of Customer Support" panel at the Digital Worker Forum is set to delve into how AI can revolutionize customer service by providing personalized experiences. Experts will discuss AI's capability to automate complex issue resolution, signaling a move from one-size-fits-all to tailored user interactions. The event will bring together business, finance, and technology professionals to share how these disciplines can merge to elevate customer support, with insights on leveraging human capital alongside technological advancements for enhanced service delivery.
The panel will also tackle the pressing trends and imminent challenges within the customer support industry, such as the growing need for specialized services amidst a global workforce disparity. A highlight will be the perspectives on the uneven AI investments that could disrupt the customer service automation sector. The forum promises to offer a condensed but comprehensive view of the dynamic customer support landscape, emphasizing intelligent agents' pivotal role in shaping its future.
Speakers: Andrew Pery - Ethics Evangelist at ABBYY; Ryan Carrier - Founder and Executive Director, ForHumanity
Speaker: Rita Gitin - Director, Senior Legal Counsel, Bosch USA
Speaker: Kevin Assemi, Farmer, AgTech, Water & Director Westlands Water District- Leading with Data & Rooted in Relationships
Speaker: David Yang, Ph.D., co-founder at Newo.ai, founder at ABBYY.com, TEDx speaker, World Technology Pioneer by WEF, California’s 100 Top Founders in the Big Data Space.
An interactive discussion on how to balance human and AI resources in the workplace.
moderator: Matt Marshall, Founder & CEO at VentureBeat. Speakers: Segey Edunov, Llama2, Director of Engineering, Gen AI at Meta, Kevin Tsai, Head of Solution Architecture, Generative AI and ML Infrastructure at Google.
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